Larry Vershel

“President Obama’s call to end the tax advantages that make overseas operations so much more profitable will likely convince many U.S. companies to bring their contact center operations back home,” Patel said, “and that means many more jobs for Americans.” Delta Airlines recently announced its decision to do just that, Patel said.  “Typically companies tend to consider offshore alternatives such as India and the Philippines when the cost differential is at least 30 percent.  When you couple wage inflation in those geographies with a significant reduction in the tax-sheltered status of offshore operations, the economics change in favor of locating more contact centers domestically.” But in order to compete with cheap foreign labor, American contact center operations must maximize their productivity, Patel said.  That’s where Datanautix comes into play. Patel and his en... (more)

Data Transfer Solutions Enhances Capabilities of Mobile Asset Collection Vehicle

Downtown Avalon Park-based Data Transfer Solutions, LLC, which provides professional Asset Management, Geographic Information Systems (GIS) software engineering and web development services to local and state government agencies, has expanded the capabilities of its Mobile Asset Collection Vehicle (MAC-Van) to help state and local transportation agencies inventory and manage transportation infrastructure facilities and assets. A.M. “Trey” Fragala III, AICP, chief operating officer at Data Transfer Solutions, said the MAC-Van can inventory above-ground infrastructure assets rangi... (more)

Entrust Administrative Services Names Jason DeBono Business Development Director

Entrust Administrative Services Names Jason DeBono Business Development Director LAKE MARY, Fla. - Entrust Administrative Services, which provides IRA administrative services to over 2,000 account holders of self-directed IRA funds in Florida, has appointed Jason DeBono as business development director. Glen Mather, president of Entrust Administrative Services, Inc., based in Lake Mary, said DeBono attended the University of Central Florida and has more than three years of experience. DeBono joined Entrust Administrative Services two years ago as an intern, Mather said. For mo... (more)

Datanautix Goes Global

Stellar engaged Datanautix to work on streamlining contact center operations for one of Australia's leading retail energy providers in South Australia and Victoria.  Upon recent completion of the project, Datanautix recommended process changes that will eventually drive an overall reduction in call center expenses by 25-35 percent while improving overall customer satisfaction scores by over 20 percent. Sanjay Patel, chief executive officer of Datanautix, Inc., said the project is the firm's largest international contract for its Intelligent Interaction Analytics solution. Stellar... (more)

SimSTAFF Plays Key Role in Supporting Fidelity Technology Growth

Patrick Callahan, director of recruiting at SimSTAFF Technical Services, said the firm had already secured a staffing contract with Fidelity Technologies, a Reading, Pennsylvania firm that ranks as one of the nation's largest developers of simulation technology. Additionally, SimSTAFF was able to assist Fidelity Technologies in other ways by identifying sublease space for the company to rent for its satellite office in the Orlando area and by introducing Fidelity executives to the local technology community. "Because we work with participants across the simulation and gaming indu... (more)